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CONSILIERE IN PSIHOLOGIE

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CLIENTS SERVICES

Knowing Counseling Methods:

Once you have chosen the domain and the eUniversum advisor, use its services using one of the methods that eUniversum.com offers you:

Phone Counseling:

In addition to each eUniversum counselor, you will find this method of counseling as the first option. By clicking "Request Call" you can initiate a phone call, and the system will connect you and the counselor.

When the counselor is in another counseling, you will find that "Request Call" invites you to call and not accidentally ... because the Counselor will receive your call even if it is busy, since the call will enter its waiting list so that you can be re-awakened as soon as it has been released from previous counseling.

The waiting call will also appear in your menu, where you can manage it, as there is a waiting list that the system displays to you and to the counselor.

To remember:

Because the call is through the VoIP system, the price displayed is the actual price you will pay without being charged additionally by the mobile or fixed telephony operator you called! In fact, do not call your own phone on the sign-up phone, but simply click on the Call Request interface and the system will do the rest.

To initiate the call, you must have a minimum amount (€ 5) uploaded to the eUniversum virtual account.

Prices are displayed in the European currency "€" but will be settled in the national currency "Lei" at the course practiced by the mobile operators for online transactions MobilPay and PayPal on the day of the transaction. The system will automatically generate the invoice you will instantly receive at the e-mail address indicated when creating your eUniversum account.

To load your account, you will find additional details in the "My Account" personal menu of each eUniversum member at the "Account Feed" section.

* Chat Counseling:

In addition to each eUniversum counselor you will find this method of counseling as the second option you can use. From here, click on "Request Chat" to initiate a chat session.

At the beginning of the session, the chat page will open where you will have all the instructions for use. Keep in mind that you will have a count of minutes that will indicate the number of minutes you have available for that session depending on the amount you have accumulated in your eUniversum account.

When the counselor is in another counseling, you will find that in chat counseling will write "Unavailable for chat" and you will have to wait for the counselor to be dismissed.

To remember:

To initiate the chat session you must have a minimum amount (€ 10) uploaded into the eUniversum virtual account.

The prices are displayed in the European currency "€" but will be settled in the national currency at the course practiced by the mobile operators for online transactions MobilPay and PayPal on the day of the transaction. The system will automatically generate the invoice you will instantly receive at the e-mail address indicated when creating your eUniversum account.

To load your account, you will find additional details in the "My Account" personal menu of each eUniversum member at the "Account Feed" section.

* E-mail counseling:

In addition to each eUniversum counselor you will find this method of counseling as the third and last option you can use. From here, by clicking on "Ask emailing" you can initiate an email counseling session.

At the beginning of the session, the application will open where you will have all the completion instructions. Keep in mind that each step you take will be accompanied by instructions so you can use this method as relaxed and as simple as possible.

The counselor will receive your request and will respond by making a price offer and sometimes requesting additional details. The price of the counselor will depend on the work that you request and it is up to him to determine the amount of the price offer.

When you receive a price offer, you can decline the price requested by the counselor, but you will have to write to the counselor the reason for the refusal, if it is the case to launch a new offer.

If you agree with the price you respond favorably and send your counselor's acceptance through the e-mail counseling system that you have at your disposal separately from the Messaging section of your eUniversum membership account.

The counselor will perform the work you will receive within 48 hours of payment.

To remember:

For each answer you will receive or you will give in your dialogue with the counselor you will receive notification via the personal email address specified at the registration.

For the e-mail counseling process, there is a special section in the "My Account" menu called "Active Discussions" where you will receive all the counselor's replies, including the requested job.

The prices are displayed in the European currency "€" but will be settled in the national currency "Lei" at the course practiced by the mobile operators for online transactions MobilPay and PayPal on the day of the eUniversum member account uploading transaction. The system will automatically generate the invoice you will instantly receive at the e-mail address indicated when creating your eUniversum account.

To load your account, you will find additional details in the "My Account" personal menu of each eUniversum member at the "Account Feed" section.

Euniversum member account reference

After logging in, you will be automatically directed to "My Account" where you will be able to manage and use the information related to your entire activity on this site as an eUniversum member, namely:

* You will find information on "Active discussions" and "Discussion archive" for your counselors.

* You can evaluate and call your favorite counselor directly from your account page.

* You will be able to feed your current eUniversum account through the "Account Feed" section using the specific means that we provide you along with the steps you need to follow for each eUniversum upload method.

* In the "Invoices and Transactions" section you will be able to view, print or delete your payment bills, and you will be able to track the "Details of Payments" history for the advice you have benefited or will benefit from.

* By "Account Settings" you can check, manage and modify your personal data, phone and password.

* The "Messaging" chapter will create the ability to communicate with the site administrator

eUniversum.com and your favorite counselor on complaints and complaints, information and promotions, etc.

For any further details, please visit the "Frequently Asked Questions" section.

For notifications and reporting possible irregularities, contact an administrator through the personal messaging available at the "My Account" menu under "Send Messages".

Thank you for calling eUniversum.com!

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